20 Days without Phone line or Internet access

This issue began on the 4 October 2017, before the great storm hit Durban. I reported a faulty phone line and no internet access, spoke with VERNON and then his supervisor WASIM. He confirmed that there was a problem and that the fault had been passed to multiple technicians and he advised that the fault would be repaired on the 23 October 2017. A few days laterr I called them back and spoke with JASON... He's never heard of Wasim. A few days later I called again spoke with MODIKU... Again not very helpful. A few days later I called again spoke with ZOTO... No solution found was told to call back. A few days later I called again spoke with DIANI... Was advised that a technician had taken my fault. A few days later I called again spoke with SIPOGAZI.... was advised that no technician was currently appointed to my fault. Requested to speak with Sipogazi's supervisor. His name was YONGAMA and he advised that there was nothing he could do and told me to wait... The follow up calls to TELKOM costed me more than R300, I am internetless and poorer than what I used to be ...So this is me waiting!!!