20 days without internet
05/10/2017 - SMS: log fault ********** 27 - supposed ****** cables 16/10/2017 - SMS: Fault ********** 27 "Your fault is in hand with our technical division" - cables still ****** but neighbour a few blocks away has their internet restored. 24/10/2017 - Telephonic : Fault ********** 27 - operator says fault was closed on 20/10/2017 despite cables still being ****** and not yet replaced. 24/10/2017 - SMS: new fault logged 289CRK241017 - cables still ****** 24/10/2017 - I request that my agreement be cancelled, get transferred and the call is cancelled. Is Telkom going to give me a job because I can't apply for anything online (I'm being retrenched)????? Who is going to refund my Netflix subscription????? Are Telkom going to refund me for the time I have been without internet????? Absolutely pathetic. It takes a few hours for the cables to be ******, yet it takes who knows how long to replace them????
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Replies (2)
Telkom's replyOfficial
27 Oct 2017, 08:29Good Morning,
Apologies for the delay fault has been sent to our cable contractors. They will contact and advise as soon as new cable has been pulled in.
thank you
Yazied
Telkom Social Media
Best regards,
Telkom's reply27 Oct 2017, 08:29
Official
Good Morning,
Apologies for the delay fault has been sent to our cable contractors. They will contact and advise as soon as new cable has been pulled in.
thank you
Yazied
Telkom Social Media
Best regards,
Telkom's replyOfficial
06 Nov 2017, 12:05Hi Angela,
We are still experiencing connectivity issues in your area, Our techs are actively working on restoring the problem, Please accept ou apologies for the inconvenience caused.
We will notify you once further progress is available.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply06 Nov 2017, 12:05
Official
Hi Angela,
We are still experiencing connectivity issues in your area, Our techs are actively working on restoring the problem, Please accept ou apologies for the inconvenience caused.
We will notify you once further progress is available.
Regards
Telkom Social Media Team
Bronwyn
Best regards,