20 days no port created

I placed an order on 16/10/2018, received an order numer, ********** 55A, on 18/10/2018. Waited until 12/11/2018, technician arrived to do the installation. Checked everything and there is power on the line. Told me that the technical guys informed him that there was no port created/allocated for the number given, ********** . I called the sales department and spoke to Refilwe, ref: ********** 06, whom referred me to the technical department, I spoke to Yandisa, whom gave me a different order number, ********** 53A, and told me that the port has not been created because the order is not closed.

Now back to the sales department, previously I was on hold for 20 min before someone awnsered the call, now it has been another 10 min, and still holding.

If I do not apply for my ADSL service today it is going to cost me R200 per month more than it should.

Is Telkom going to pay this R200 per month? Is Telkom going to pay for the telephone calls I had to make from my cellphone? I don't have a Telkom land line because they can not get the line activated.

Please help?????