20 Days and fault not restored

Dear Mr William Letwaba,<br> <br> My previous fault # 134CNK170515 refers. Thank You for the Standard format reply that you sent.<br> <br> As of today, 07 June 2015, it has been 20 days with no service on my line from Telkom. I have received my phone bill and I am billed for a service which Telkom cannot provide.<br> <br> I have contacted 10210 since nobody has bothered to contact me. Nobody on 10210 knows what your previous ref # (SM114280 dated 28 May 2015) means and I get the impression that they don't care either.<br> <br> Again, I have spent Hundreds of Rands, trying to get through 10210 from my cellphone, but if that is not bad enough then after getting through... I was merely told that if I don't log another fault nobody will attend to this problem. My new reference number is 92CNK030615. You can see by this that I waited 4 days for someone to respond to this complaint, but it seems like nobody from Telkom takes Hello Peter or any complaints seriously enough.<br> <br> After logging the new fault on 10210, I am still waiting and 4 days have now passed with nothing done.<br> <br> Mr Letwabe, please ask someone senior to respond with a reply that is informative & precise. Please refer to my previous complaint 28/05/15