2 years of contract money taken even though I canceled that specific contract in Feb 2015.

<p>I'm currently looking after my grandmother at her premesis and I've never looked at her bank statemnets to see what is being deducted.<br /><br />After closer inspection I found that there is R299 which is being deducted monthly from her account (we also have a 8 mb line which we rent and line rental and the costs didn't add up).<br /><br />After phoning the billing department at Telkom, the Telkom representative told me that they can't help me over the phone.<br /><br />I took a day off at work to go into the Telkom shop (Wonderpark) to enquire the R299 which is being debited from her mothly account with the other amounts for line rental and adsl. Whilst in the shop, Piet (the assistant at the desk) said that there is a note that the R299 per month is canceled and he doesn't have admin privilages to cancel contracts but there was a cancelation on the system dating back to Feburay 2015.<br /><br />After speaking (to the rudest, most irritated guy) to the consultant on the phone (from the shop) he just said that "it wasn't a cancelation, but a request to cancel" and that "it wasn't processed because there is 3 phone calls which needed to be made to us to cancel this contract".<br /><br />We filled in THE CANCELATION form and not a REQUEST TO CANCEL the contract form.<br /><br />So in 2 years they took R7176.00 from my grandmothers account and that in March of 2017 there will be another R299 which will be deducted because we need to give 1 month cancelation time.<br /><br />I want to see if I can get the R7176.00 which was "******" by Telkom to be credited back on her account.<br /><br />Our refference numbers are as follow: </p> <p> ********** 7<br /> ********** 2<br /><br />Please can someone assist me in this matter because Telkom employees doesn't care about the end user what so ever.</p>