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Franco B
1 reviews | Active since Feb 2012
29 Oct 2015, 08:59
2 YEARS!!!! and issue still not finalised
Long story short: Because of a error on by a Telkom sales person we ended up paying more than expected/promised for ADSL. After a whole year of struggling to correct it was still not fixed. We decided to terminate the account.<br> <br> After requesting the termination of the account and paying the amount on the last invoice Telkom took too long with the request. Although an email from Lionel Steyn (in June) stated that the account has been terminated we are now still receiving invoices.<br> <br> All emails to both Lionel and customer service [Email Removed] are being IGNORED.<br> <br> Telkom: This has been this worst service I've experienced in my life.
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Replies (1)Telkom's replyOfficial
29 Oct 2015, 09:40Hello C_F_Barnard,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Billing Team, feedback will be provided.
Your reference number is SM162166
We apologize for any inconvenience caused.
Regards,
Lindani
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Billing Team, feedback will be provided.
Your reference number is SM162166
We apologize for any inconvenience caused.
Regards,
Lindani
Telkom Social Media Team
***
Telkom's reply29 Oct 2015, 09:40
Official
Hello C_F_Barnard,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Billing Team, feedback will be provided.
Your reference number is SM162166
We apologize for any inconvenience caused.
Regards,
Lindani
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Billing Team, feedback will be provided.
Your reference number is SM162166
We apologize for any inconvenience caused.
Regards,
Lindani
Telkom Social Media Team
***
