2 weeks without success

I have reported a call 2 weeks ago on 28th Nov regarding no phone service on both landline or ADSL. On 5th Dec I went into the Telkom branch @ The Glen shopping centre, to see if they could advise on what the problem is & they informed me that it was cable theft & the issue is being worked on.<br> By 10th Dec, the problem remained & when contacting 10210, they resubmitted to technical dept.<br> Today, 14th Dec I received a message to state that the issue has been resolved, which is not the case.<br> When phoning 10210 the system indicates that the reference has been cancelled & have had to do new reference on high priority.<br> <br> Can anybody tell me what is going on with the phoneline & when this will be resolved? Has everyone gone on holiday already?<br> <br> Along with that, network (when it was working) was very unstable & was extremely slow.