RN
Ronell N
1 reviews | Active since Oct 2014
05 May 2016, 11:18
2 weeks without ADSL without any feedback what so ever
Fault was logged 25/04/2016 - up until today I have had no feedback what so ever. I am the one who needs to phone the call center to follow up, which is totally useless full of empty promises. Siya has promised to get hold of the correct department early this morning - how is it possible that top management .cant even get hold of the correct department
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Replies (5)0
Replies (5)RN
Ronell N's updateReviewer Update
05 May 2016, 11:26I would have expected something better from Telkom management (Siya) cant even come up with a straight answer.
RN
Ronell N's update05 May 2016, 11:26
Reviewer Update
I would have expected something better from Telkom management (Siya) cant even come up with a straight answer.
Telkom's replyOfficial
06 May 2016, 10:54Hello boerbul
Please be advised that we have sent you a email and await your response to assist further.
Regards
Noleen
Telkom Social Media Team.
Telkom's reply06 May 2016, 10:54
Official
Hello boerbul
Please be advised that we have sent you a email and await your response to assist further.
Regards
Noleen
Telkom Social Media Team.
RN
Ronell N's updateReviewer Update
09 May 2016, 05:42*** - Escalation no: 856329
Problem still not solved -
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Ronell N's update09 May 2016, 05:42
Reviewer Update
*** - Escalation no: 856329
Problem still not solved -
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Ronell N's updateReviewer Update
09 May 2016, 06:02The telephone number is ***
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Ronell N's update09 May 2016, 06:02
Reviewer Update
The telephone number is ***
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Ronell N's updateReviewer Update
10 May 2016, 05:47STILL NO REPLY FROM TELKOM!!!
WHAT A NIGHTMARE - if the service from management level is so poor, I have NO hope for Telkom. Siya (JHB office) your empty promises and lack of commitment is absolutely shocking - your excuse: you battle to get hold of the wright people. How can any business survive under these conditions.
RN
Ronell N's update10 May 2016, 05:47
Reviewer Update
STILL NO REPLY FROM TELKOM!!!
WHAT A NIGHTMARE - if the service from management level is so poor, I have NO hope for Telkom. Siya (JHB office) your empty promises and lack of commitment is absolutely shocking - your excuse: you battle to get hold of the wright people. How can any business survive under these conditions.