2 weeks without a line, Telkom has the monopoly

Faulty line was reported 3 Feb 2015 and thereafter repeatedly. No response other than \we have escalated your case"<br> Have been given numbers to call that only allow outgoing lines by the support centre.<br> Have been put through by the support centre to a line where no one picks up <br> Have been given the email address of the COO [Email Removed] after an hour in the queue at Telkom Direct Woodlands"