2 weeks with no landline or ADSL

2 weeks and no technician. Outside telkom line installed on the ground running across windows and repaired in the middle of line and taped back. This was done many many years ago, when previous call was logged in May 2015 was promised another technician would correct it and ensure wires run from poles and not on the ground. Still waiting and now land line down again with ADSL not working either. I cannot operate my business with no line for 2 weeks. Dear Customer, Fault 103CRK021115 has been created for Service ID *** Telkom will endeavor to resolve the problem ASAP. Please do not reply to this SMS