2 Weeks with no ADSL

Hi,<br> I absolutely find this unacceptable and disgusting. I have been without ADSL for almost 2 weeks. This was logged and followed up several times, every time I call there is always an excuse they are waiting for the technician and has been escalated. How many times does a call need to be escalated. We would never provide a service like this to our customers in our department in IT.<br> Really contemplating on changing over to a new service provider cause the service from Telkom STINKS!.<br> Please can someone do something about this and refund the days I have been without internet