SG
Siphokazi G

1 reviews | Active since Dec 2015

03 Dec 2015, 15:28

2 Weeks Waiting Period After Missed Debit Order!

I missed a debit order, my sim was suspended, as expected. What was not expected is the 7 working days plus 72 working hours I have to wait have this activated. Upon several phone calls I was informed the collecton of debt is outsourced to Nu-Debt hence the 2 weeks waiting period for all systems to update. This is frustrating because I have a busniess to run and have already spent so much on data because of this.

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Replies (1)
Telkom
Telkom's reply03 Dec 2015, 22:55
Official
Hello SAGOGELA,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM174513.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media