TC
Trevor C
1 reviews | Active since Oct 2014
16 Oct 2015, 16:46
2 Weeks to get my phones, 5 days with no data
I am a Telkom account holder. I have visited your Ballito Store on 02 Oct to take out a new contract for myself and my wife. This process took 2 weeks in order to eventually receive our phones. The Reason \ System failure. Unable to capture our account details."<br> <br> Received devices on 12 October 2015. No data connection. Called 180 on the 12 Oct 15 and advised that a server update was in process. Problem would be rectified on 13 October. 13 Oct"
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
16 Oct 2015, 18:34Hello TNCandy,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM157610.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM157610.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply16 Oct 2015, 18:34
Official
Hello TNCandy,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM157610.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM157610.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media