2 weeks to fix a landline and open a new account

2 weeks ago we cancelled our ADSL line with Telkom as they could not provide us with the service.<br> As a result our landline has now stopped working (which we did not request to be cancelled as we have had it for 30 years) and no technician has been sent to resolve the issue we logged (ref number ***).<br> We also attempted to open an LTE account for broadband internet, but the application has not yet been reviewed or approved after 2 weeks. <br> Do we need to beg Telkom to offer a service to us?<br> After several 2 hour phone calls to the call center, 3 trips to Eastgate Telkom branch (each lasting at least 1.5 hours due to long ques and poor service) nothing has been resolved or done.