2 weeks to allocate a debit order payment to our account..... and our services is stopped during that time

<p>we have a debot order in place for our telkom internet (LTE) every month the payment is deducted, and EVERY MONTH we have no internet for 2 weeks because the debit order payment, which was run sucessfully, is not reflecting on our account, even with proof that the money was deducted off of our bank account, and that the debit order did not bounce. they still repeat the same BS song to my husband everytime he phones. We do not get reimbursed for the Data that we lose,because the telkom staff take TWO WEEKs to allocate our payment, taken by debit order, to our account. They escalated the matter to a "Manager" nearly a week ago, and we have yet to have a single word from the "manager".....</p> <p> </p> <p>This is utterly acceptable, that our service is stopped because they havent gotten to allocating our payments on their system. With no decent excuse as to why.</p> <p> </p> <p> </p>