2 Weeks! Still no internet!

I logged a fault for my ADSL line on the 7th of December, a technician came on the 10th, did not fix the line, did not contact me to see if the problem was resolved, nobody knew he was there!!! He closed the fault on his side ,why he did such a thing without fixing it only he would know. It is now the 18th of December ,2 working weeks later! A technician has still not arrived ,I have called Telkom daily ! Gone into the store on two separate occasions,once to test my router, the call centre advised me to do this, on arrival I was informed the store does not ever test routers:/ I supposedly had it ''escalated'' more times than I can count, latest escalation number 797741 .Telkom is effectively *****ing from this company, is Telkom going to pay for my data bill this month? Or pro rata the two weeks we received no service? Doubtful, please Telkom just fix this fault 194CWK071215 please I'm literally begging you PLEASE.