2 weeks still no delivery; on hold for 1 hour

I app**** for an Uncapped LTE home solution on the 29th March 2016 via the Telkom website. A few days later I got a call from the call centre to conclude the application and was told my modem/router would be delivered within 5-7 working days. Its now the 15th April and after calling at least 6 times since there is still no device nor any callback.<br> <br> At the time of registering this complaint I've now been on hold for 1hr and 14mins. That ABSOLUTELY FLIPPEN RIDICULOUS SERVICE !!!! I have the picture to prove my wait time