2 weeks of waiting on TELKOM MOBILE

I have a service that is disabled from my mobile number. I cannot send or receive text messages and that has put my business in a serious trouble. I called the Telkom mobile contact centre two weeks ago. I spoke to two contact centre assistance, however I didn't get any help after they promised to log my call with the technical team since my number was ported to Telkom from another network provider. I waited for two weeks and when I called today requesting to speak to a manager I was told the manager is busy, he will call me back as soon as he is done with the query his handling at that time. I called again two hours later and couldn't get anyone to transfer me to a manager as I was told the managers are in a meeting. The first consultants didn't even log my case with the technical team after two weeks waiting I had to start the process from scratch and was told the feedback from the technical team might take 9 working days as it is standard procedure. I told the consultant that I am considering porting my number out, however there was nothing she could offer as she avoided my request.