2 weeks of struggling and no response

I switched over to Telkom Mobile in December when I took out a 24 month SmartBroadband Home LTE contract. From day one the connection was giving me issues. A few times a week the internet would just stop working, even though the Huawei modem that came with the contract said it was connected to the Telkom LTE network and has a good connection. No matter what I do or try, the modem keeps saying it is connected but when I browse the web it says I am not connected to the internet. There is lots of data on the account so that is not the issue. <br> <br> At first I thought the problem was with the modem, because if I put the Telkom sim card in my cellphone then it works fine. After 2 weeks of no help from useless telkom I went and bought a new TP-Link LTE modem, but it is still giving the same problem, so the issue is definitely with the Telkom network. <br> <br> I've been communicating with Telkom over Twitter Direct Messages since 30 December, and each time it happens they says they will forward the problem to the Telkom Mobile team, but nothing ever gets resolved and I have never been contacted by anyone from Telkom to assist me. <br> <br> Telkom number ***