2 weeks of internet service then nothing

Telkom has given me the worst service i have ever received from any service provider. Signed up for the first time ever with telkom 2 weeks ago and was impressed by the quick installation. (this can be credited to a contractor for telkom.. not telkom themselves. I logged a call on monday with my service down , its been down all week and no one can tell me when a technician can fix it. A huge company like telkom with no proper SLA's to their customers. I then find out that they can only escalate my fault after 5 days. A big company like telkom expecting customers to wait 5 days before you can even escalate a problem. I have sent in a cancellation form now as i dont want to be paying a company to give me little or no service.... but guess what . A big company like telkom will make me wait 21 days before anyone will even be in contact with me about my cancellation. I want my account cancelled ASAP so i can sign up with someone who can supply me the service.