2 Weeks no service

Experiencing intermittent and slow internet connection at home on my ADSL since January.<br> Logged a fault again on 20 Feb and as yet someone is to fix this line, I have phoned the call center +10 times without anyone ever coming out. <br> The call center agents always do the same typical thing, \reset\" my line or say that a technician is working on it and will be in touch with me. Not once had anyone been out to my house or arranged a time to meet there. <br> We are at the point now where the call center agents don't have answers and just hang up the phone.<br> Received an SMS yesterday saying the service was restored and closed, um no, it's still broken and it's the same thing you've done before. Saying it's fixed but it's not.<br> It's unfortunate that you hold monopoly on copper to the home, I would have ditched your shoddy service and offerings a long time ago.<br> Now! Will someone who can take ownership of the problem and make arrangements get in touch and resolve this problem."