2 WEEKS - NO INTERNET, STILL PAYING!

Our internet account got hacked my someone in our building and there for our internet has not been working. We called Telkom and explained the situation -- they are the ones that gave us the information on our account being hacked. They said they'll have to send out a technician to come fix our line. We've called them 3 times since then. The first time the situation got lost in translation. The 2nd time they said someone will contact us in a day. Its been a 2 weeks and our situation has still not been fixed. This is unbelievably frustrating!! We call Telkom everyday and it still seems to not be enough!