2 weeks no Internet, No feedback either

Once again I am having problems with telkom...

Nothing new, no adsl or internet lights on the router, no internet access.

I have ADSL 4mbps line from Telkom. Finally things were going well when suddely the internet started saying "no internet availible" for hours, but would magically get back to working order for the next few hours, then repeat repeat. Since this on off tricks, suddenly the internet completely stopped and it is not working at all anymore for 2 weeks now. The first fault I logged was 19 Feb (Ref: ********** 7), after phoning multiple times only on 25 Feb I was advised the fault was logged incorrectly and it was relogged by the consultant (fault ref ********** 6). To this day 6 March there has been NO feedback whatsoever by Telkom. I phone in multiple times a day, holding up to 49minutes a call (I am more than willing to send you a copy of my call log to prove this).

I have heard nothing, no one has asked me what happened or came to check on anything. Even when I phone in the consultants runs a test (to see if my line is down), which they then see is true and there is no communication between exchange box and my house, then they make a note with my telephone number so someone will get back to me. NO ONE EVER DOES.

Multiple times now I have been advised to look at other options, maybe considdering going cable-less. Well I have looked at LTE, and since R899 is a bit steep a price for me and this is your problem that you are not getting sorted, why dont you make me a offer to fit my pocket on a product of yours that actually works? Frankly, even if I was to considder this option, if I am having this much issues with Telkom adsl, why would I pay R300 MORE to just have problems again? No thanks.

It seems you guys are playing for time so you dont have to fix my line so I will pay you more for LTE.

Another thing, I have searched far and wide to be able to speak to anyone higher up in the chain to help get my problems resolved, but you hide everything and the consultants are unwilling to give anything further than "I will make a note" . So I will be emailing this story to every CEO and email I can possibly find. Possibly even every newspaper I can find.

I am absolutely tired of the same old problems without resolutions. Rather then just cancel my contract with IMMEDIATE effect and we can part our ways. Telkom doesnt want to help anyway.