2 Weeks no fix resolved

Loged a fault on the 7 of Feb because the telephone wire broke off from the poll, week went by after phoning Telkom the whole week they keep telling me the technician is busy, first of all busy with what? They cable broke off at my premises Saturday the 13 got a sms that the issue was resolved phoned and loged the complaint again still nothing no body still phoned me to confirm a appointment and call center are useless. I'm paying for two probably the rest of the month for a telkom service I do not have. Please assist I run a home business and I'm not connected loosing money.