JB
Jaco B

1 reviews | Active since Jan 2010

11 Dec 2017, 10:33

2 weeks, no feedback on number issue

I went to Telkom Kollonade 2 weeks ago to get a new contract (yes, I would like to pay them for 24 months). There was an issue changing my prepaid number to contract, and the matter was "escalated".

No feedback yet, and the shop is not answering phone calls. Went in a week ago to check on status - no progress on matter and no date can be given.

Well done again Telkom.

0
Replies (1)
Telkom
Telkom's reply25 Dec 2017, 08:51
Official

Hi boshofj3,

We sincerely apologise for the inconvenience.


Kindly note that this matter has been escalated to our mobile department and feedback will follow.

Your reference AI***.


Regards,

Rafeeqah

Telkom Social Media Team

Best regards,