2 Weeks No Feedback

I have now waited more than 2 weeks for installation of my new telkom line, I requested the do advanced package on 23 November at my local store and got a username and password the same day. I have however not heard anything regarding the installation. I have gone to the store again this week and was told they will send a second request in as it should not take this long. I would like to know what is going on I understand it takes a while but 2 weeks without any reply seriously.