2 weeks no email and empty promises

My parents have had no email access for 2 weeks now, since 25th November. Been given 2 different reference numbers, *** and ***5. Today I was told to hold on and speak to the manager. Since speaking to him we now cannot make or receive calls on our Telkom line? And still no email access. At least we gained another reference number, ***. Welcome to South Africa, where you pay for a service and are guaranteed service and receive no service and problems all the way! NOT going to be a Telkom customer for much longer. This is PATHETIC!