2 Weeks Later....Still Nothing

Telkom did maintenance on my line, and somehow managed to swap the lines. My line is no longer active and someone else is using the line at my expense. I have been trying for the entire week to get hold of the call centre, and I cannot get through. I have been out of service with my line for two weeks, no internet and no phone line, worst of all, someone else is using my number!! I have also logged online complains and also tried their chat service but no one has been able to assist me. I received a reference number and was told via SMS that someone will get in touch with me "soon" and nothing has happened since.

This is very poor and horrifying service from Telkom, especially considering that they do not donate their services, it is something that I pay for. Over and above all of this, they still send me a bill, whereas for the past two weeks, I have not been using the phone. It is very frustrating to have to pay for something that I have not been using.

I am disgusted with the service from Telkom, and their lack of urgency in customer care, I have requested quotes from other suppliers and will not hesitate in moving!!!