2 weeks later and still no reply from Telkom

I have sent a hello peter report on the 19th of January, I received a response advising that someone will call me from Telkom and today is now the 31st of January and still no response.<br> <br> How can a Telecommunications company not bother to speak to their clients or even contact a client with issues even after almost 2 weeks. <br> <br> I have been paying for a service from June and have had no service from Telkom. I am owed more than R3500 by Telkom and they just dont care or want to assist.<br> <br> I am now forced to take this matter further to the consumer complaints commission as they are in definate breach of the CPA as I reported the original failure of their device within 48 hours.<br> <br> Still waiting for someone in management to bother to call me.