2 weeks internet line still not working.

This is now a follow up report to my previous one about Telkom's poor service. I reported a fault on 29 December 2015 that my internet line is not working. After numerous interaction and no positive feedback I wrote to hellopeter. Somebody from Telkom dis respond but it's now over 2 weeks already and line is still not fixed. Each time I contact Telkom I get the standard response or your problem has been escalated. Yet the problem hasn't been resolved yet. They don't give feedback with regards to progress as well. The fault report target date to be fixed was the 10th of January 2016. This however did not happened. They didn't even contact me to inform that the line would not be repaired. I even went as far to quote from their terms & conditions according to the consumer protection act of South Africa but that didn't even bothered them. They meaning Telkom don't care about their customers at all and has no service to mention except for their evasive responses. It's a petty I can't attach Telkom's conversations with to show the public what poor service looks like. Hopefully this platform will reach somebody there that actually takes pride in his job.