2 WEEKS AND TECHNICIAN NOT ASSIGNED - REALLY!!!!!!

We are a business that has been without our main line and a 2nd line for more than two weeks. everytime i call i get a reponse that it was esculated on 30/09 and a technician will contact us or we will get an sms. Once again i called today which is already 09/10 and i get the same response. I was also told that there is no technician assigned as yet (previous call made i was told there is a technician working on the exchange) They cant even get their stories right The worst is we can not receive any calls and they just dont care. How the hell can it take so long just to assign a technician this is really ridiculous. All i hear is complaints regarding Telkom it is really the worst people to deal - nothing gets done!!!