2 Weeks and still waiting

<p>I app**** for a contract online. After the application I was told that someone is going to call me within 48 hours to finalise the contract. Its been 2 weeks now and I still waiting. I tried calling last and I was transferred to one agent to another. Then I was waiting on the call for over 15min. </p> <p> </p> <p>Whats wrong with the Telkom customer service?</p>