2 weeks and still offline

<p>On the 09 August 2016 I logged a fault using telkom automated sms services as I had no internet (***), The next day I received a reply saying ÿour fault is in hand with our technical repair division.</p> <p> </p> <p>And that was the last I heard from them, I have called back 3 times after this but all they say is the technical deprtment is working on it, this morning (22/08/16) I called again and the advisor told me the fault has been closed because there is no contact number on the account, this makes no sense as I used my cellphone number to log a fault in the past,</p> <p> </p> <p>The advisor had to log a new fault for me this morning (141CWK220816)</p> <p>I have no words for telkom, </p>