2 weeks and no call back as promised

I Have had numerous issue with Telkom whereby my signal was affected as well as my bill. Reagrding the signal the technician advise that the contract will have to be cancelled Due to the signal. and this was done, however i still need to pay for the device which i dont have a problem with doing.<br> <br> I have made alot of attempts to get in contact with the billing department as i would like to make a payment arrangement because the requested amount on the final bill is incorrect. i have tried twitter and all i got was \someone will call you back"i even got a ref number when i call the call center but still nothing.<br> <br> all i want to do is pay my bill but seems you dont want my money or business.<br> <br> The time towards the payment is coming close and still no word from them"""