2 weeks and fault still not sorted

<p>on the 6/02/2017 i ugraded from a 2 meg line to a 4 meg line. after a week i contacted telkom to enquire as to why it had not been done, only t ofind out that it had been done. but i was not informed. what i discoved is that there was a fault on the line and even though i had been upgraded i was still only geting 2 meg. i loged my first call on the 13/02/2017 for the fault and it was resolved by the next day, however upon checking my line speed is was still only 2 meg. after many calls from myself and 1 or 2 calls from the call center to rectify the problem i have still not had a call from a tectnition in order to make arangments to come into the property in order to rectiphy the problem. they rock up at the property without making arangments and then close the fault. iv been a happy costomer for around 2 years now, but this is pushing me to consider an alternative.</p> <p>***</p> <p>esculation f221782</p> <p> </p>