2 Weeks and back to square 1

I phoned in complaining about slow internet, During the call the call centre again reset my ports. This process caused my internet to stop working completely. A call was logged and after a week a Technician came to my house. The tests was done and the Technicaion discoverd there was a problem with my line running from the street connection to the exchange and would need to be escalted.<br> <br> The Monday I received an SMS indicating that my issue has been resolved and call closed. I was not given the opportunity to verify if it was actually resolved. When I went home to test , i realised that I was right back to the initial slow internet problem I had in the begining. I tried to use the Telkom Escalations process. 4 days have past and no feedback from that process. Telkom obviously have no obligation to provide me with rapid and good service.<br> <br> I was forced to log another call as the call I originally logged was closed. I am paying for partial service at the moment at full price.