2 weeks already without phone line and Internet
<p>My phoneline went dead on the 5the of December 2016. Fault Nr: 677CTK051216. Reported it the same day. On the 8th I phoned to find out what they are doing to assist me - this is my business Line and need it urgently - it was escalated and recieved a new fault nr F214908. Since then - no news! No-one called me. I phone regularly but no one can tell me how long it will take. I have even complained on Telkoms Facebook page - Get a response but nothing happens!!!!! Don't know what avenue to try next - because nothing happens.</p>
Hi Keagan.
Many thanks for contacting me. I was called by Petrus this morning. He promised it would be solved today. At 13:00 i phoned again an was told by him that I must give the technicians an hour. Needless to say- I'm still without internet. I really am more than annoyed!!!!!!!!!! And to top it all I recieved this sms tonight-
Dear Valued Customer, we would like to take this opportunity to wish you a Happy Holiday season and a blessed New Year. We are looking forward to serving you again in 2017. Regards, Telkom Team..
"valued customer "- dont make me laugh!
Hi Keagan.
Many thanks for contacting me. I was called by Petrus this morning. He promised it would be solved today. At 13:00 i phoned again an was told by him that I must give the technicians an hour. Needless to say- I'm still without internet. I really am more than annoyed!!!!!!!!!! And to top it all I recieved this sms tonight-
Dear Valued Customer, we would like to take this opportunity to wish you a Happy Holiday season and a blessed New Year. We are looking forward to serving you again in 2017. Regards, Telkom Team..
"valued customer "- dont make me laugh!
Hi Keagan.
Recieved a message on Saturday.
"Fault in process of being assigned to tech......While the fault is being corrected, you may pick up an Integrated Data Wallet Sim" at any Telkom Branch. This will link your Telkom internet account to said sim and allow for 3g/LTE access.
Went to the Menlyn branch in Pta. Gave me a sim but couldnt help me because the system was off Line. went this morning again. Same problem!!!! I really dont know what to do next. Iam really fed-up with Telkom.
Hi Keagan.
Recieved a message on Saturday.
"Fault in process of being assigned to tech......While the fault is being corrected, you may pick up an Integrated Data Wallet Sim" at any Telkom Branch. This will link your Telkom internet account to said sim and allow for 3g/LTE access.
Went to the Menlyn branch in Pta. Gave me a sim but couldnt help me because the system was off Line. went this morning again. Same problem!!!! I really dont know what to do next. Iam really fed-up with Telkom.
Hi Keagan.
Can you please contact me on ********** 193.
many thx
Johan
Hi Keagan.
Can you please contact me on ********** 193.
many thx
Johan
Hi Keagan.
Just want to let you know that my problem was resolved yesterday.
many thx
Hi Keagan.
Just want to let you know that my problem was resolved yesterday.
many thx