1 reviews | Active since Dec 2015
2 Weeks, 6 phone calls and line still suspended!
There was a miscommunication about my telkom mobile debit order date. I called and a lady helped me to make a manual payment. 4 days later they suspended my line. I called again and the they told me that they payment is reflecting and I should give it 24 - 48 hours to be unsuspended. 3 days later I called again and they said that they will send an email to their manager. This was last Friday. I called again on Monday and the person told me that my payment is reflecting AND the debit order went though. She told me to wait. I called again later the same day and again they said that they have sent an email to the manager to follow up. 2 days later and my phone is still not working.<br> <br> Telkom sent me an sms today to say that I have 100MB extra data to use till the end of the month, but my line is still suspended. <br> <br> So now they have twice the amount that I should have paid and my phone is still not working. I don't want to call them again because I know what they are going to say (Wait 24 - 48 Hours...)
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM181068.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM181068.
We apologise for any inconvenience caused.
Kind regards
Igsaan
Telkom Social Media Team
