2 week wait for response on contract application

I submitted an application with all the required documents for a new Telkom contract almost two weeks ago ( the first weekend of October)<br> I have heard absolutely NOTHING back!<br> <br> I went into the store over the past weekend ( 9/10/2015) and i was told they were having systems problems so she couldn't tell me the status of my application- It has now been another week and still no word!<br> <br> I have tried phoning the telephone number for the store several times and either it engaged or it just rings until the prompted voice says something along the lines of \ this call cannot be taken and you cannot leave a message- phone later". What is up with that? I have also emailed a Telkom email address that I managed to get a hold of and I have no response with that for over a week either.<br> <br> <br> This is absolutely ridiculous"