2 week sim swap

Good day<br> <br> Went into Telkom store in Greenstone Modderfontein to do a sim swap for my 10 gig data contract.<br> <br> They had to email for special permission or something but said it would be sorted the following day.<br> <br> Paid for the Sim and gave copies of ID as requested.<br> <br> Person assisting promised to call me back if a problem. Now a week and a half later no calls and sim still not active. <br> <br> The store never answers thier phone and call centre says I must start again??<br> <br> This is pathetic<br> <br> I need this resolved I pay every month but never get to use the data