JH
Johan H
1 reviews | Active since Feb 2017
16 Feb 2017, 15:19
2 week outage....
<p>I have been experiencing an outage on my telkom line since 29 January.</p> <p>***</p> <p>Escalation: 952013</p> <p>Bogus supervisor escalation: f220475</p> <p> </p> <p>I've called the call center each day and even went into the Telkom shop and no one can get a technician to actually attend to the call. The Kimberley technical manager Jan-Louis is also not answering calls from anyone.</p>
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Replies (3)
Telkom's replyOfficial
17 Feb 2017, 08:48Hi Johan449,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply17 Feb 2017, 08:48
Official
Hi Johan449,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
18 Feb 2017, 11:17Hi,
a technician is assigned and aware of the fault. He has advised he will attend as soon as possible. There is unfortunately a high workload in the area resulting in him not being able to attend as speedily as he would normally.
Regards
Garreth
Telkom Social Media Team
Best regards,
Telkom's reply18 Feb 2017, 11:17
Official
Hi,
a technician is assigned and aware of the fault. He has advised he will attend as soon as possible. There is unfortunately a high workload in the area resulting in him not being able to attend as speedily as he would normally.
Regards
Garreth
Telkom Social Media Team
Best regards,
JH
Johan H's updateReviewer Update
18 Feb 2017, 11:26For more than 20 days?
i find that hard to believe. Then you need to send a technician from Bloemfontein before this becomes a legal matter since I spent a few hundred rands now already on calling the call center from my cellphone and each time this technician says he will attend to my call the next day and he never does. At some point you need to investigate his lies and take disciplinary action against him.
JH
Johan H's update18 Feb 2017, 11:26
Reviewer Update
For more than 20 days?
i find that hard to believe. Then you need to send a technician from Bloemfontein before this becomes a legal matter since I spent a few hundred rands now already on calling the call center from my cellphone and each time this technician says he will attend to my call the next day and he never does. At some point you need to investigate his lies and take disciplinary action against him.