2 week old samsung s8 frozen

<p>On the 6th May 2017 I upgraded my contract after receiving numerous messages from Telkom offering me to upgrade. I went to the Lakeside Mall store and proceed with the upgrade. Got my new phone which was working perfectly fine. 2 weeks later the phone froze and hasn't come on since. Went into the Telkom store and didn't get any joy. Explained to the women about my problem who didn't even ask to look at the phone. all she said was that they will take the phone and it will take 21 days. explained to her that I cannot wait 21 days for phone that is almost brand new. She said they cannot do anything to help me. </p> <p> </p> <p>I am now without a phone as I had given my previous one to a younger relative. I am utterly disappointed as this is the most hyped about phone for 2017 and now it is completely dead. I do not have the time to be going to different places to get this phone fixed. </p> <p>Please ensure that this problem gets sorted out before I cancel the contract and move to another network.</p> <p> </p> <p>P.s this is not the first time I am receiving such pathetic service from Telkom.</p> <p> </p> <p>extremely dissatisfied and disappointed customer!</p>