2 week long wait for a port

I was extremely excited to port my number and my husbands number to telkom. We went into the Telkom store at the Glen on Thursday 26 July 2018. The process to port both numbers were done. My husband received some otp number and we believed that all was well. The consultant advised that it will take 2-24 hours for the number to be ported. I did not receive this otp and the consultant advised that she will call me the next day to assist me. The call did not happen. Later on Friday afternoon, we called the call centre as we cannot call the store. The lady did not even open our profiles to check what was happening but simply said that a port takes 24-48 hours not including weekends.

On Monday... still nothing!!! On Tuesday 30 July we once again go into the branch at the Glen... it is then discovered that my number was not on the system to be ported. Eventually my number was ported... i got the otp and early hours of Wednesday morning my port was successful. My husband.... still waiting. On Wednesday we went into the Alberton branch... we were told that we need to go to the Glen as another branch cannot go into the profile that was opened by a different branch. On Wednesday late afternoon we attempted the call centre again- we were told to go into the brach because the telkom system crashed over the weekend But we were at 2 different branches since the weekend and no one mentioned this!!!!!!

On Thursday 2 August we go back to the glen.... and the problem is not sorted out ... 1 week later. On friday i am told that the system is offline. A consultant tells me theres nothing they can do.

My arguement is that the system was not offline when we went into the store on the 26th. We are now going 2 weeks and his number is still not ported.

Our excitement has been short lived. I cannot see myself referring anyone to Telkom without having to share my experience.

Im extremely disappointed in the service