2 Telkom issues in one house!

Item: Telkom
Rating: 1

My mothers line was knocked down. Instead of putting up a new line you gave her this WayaWaya thing. - It hasn't worked since it was installed. She cannot receive calls - It has been logged. Apparently the call was closed due to it being 'solved' No one has been here, the phone is not working, how can the call be 'solved' - I have just logged it, AGAIN - My mother, a pensioner recharged the phone with a R250 voucher. The money has disappeared. She cannot afford to waste money. Where is it?

- I had a line at the same premises for many years. - I cancelled it in mid April as I got fibre - I have just received ANOTHER account for the line. Now I am 2 months in arrears according to you. - My account was ALWAYS paid 2-3 weeks early. - Here is the cancellation reference from 10th April ********** 5

Please sort both of these problems out!

Helpful (0)

Replies (2)

's updateReviewer Update

29 Jun 2018, 04:42

Thanks. I believe that my line has been eventually cancelled although I still have 2 new accounts that have come through (May, June) The line physically hasn't existed for a cpl months. Its lying in a heap at the bottom of the garden. The WayaWaya phone is still not sorted out.

's update29 Jun 2018, 04:42

Reviewer Update

's updateReviewer Update

02 Aug 2018, 04:30

My mothers Waya Waya phone is STILL not working. People cannot phone her. Also the R250 voucher has still not loaded despite a lot of help from a lady called Candy who must be the most helpful person at Telkom. What use is a phone that doesn't work?

's update02 Aug 2018, 04:30

Reviewer Update