2 Telkom agents did an amazing job!

I recently bought a Telkom router and the fibre installation was done on Thursday, the 3rd of Feb. After the fibre installation, the technician alerted me that as soon as the PON light stops flashing on the ONT device I will be able to connect to the internet. He said it would take few hours. After few hours, the internet light on the router was still red and I still could not connect to the internet. I tried to contact my ISP 's (Telkom) technical call centre 10210 and was told that my account was suspended. I was frustrated and thought, how could I be suspended if I haven't even used the service as yet? I went through the weekend without internet and it was so frustrating. 3 days after the installation, I spoke to 2 ladies who helped speed up the process and I just want to commend them for doing a sterling job; They are Jacqueline Phillips and Granney Phetoe Applegreen. They turned my frustrations into pure joy. Thank you so much for going an extra mile by providing an excellent service. Thank you Telkom team for training your agents so well. I am a happy customer! Keep up the great work!!