1 reviews | Active since Jul 2011
2 separate breaches of contract, 78 days so far
While in the part of the day my speed isnt being throttled (see previous 6 complaints for the first breach of contract) I discovered that any connection going to netflix is being throttled.<br> <br> A speed test shows speeds of 55 mbs, a network test showed all TCP and UDP were connecting unhindered, youtube can steam in 4K yet netflix a measly 245kbs.<br> <br> As per the contract video and audio streaming do not fall under the P2P and News server network protocols, as netflix uses https, additionally as advertised there would be no shaping on Netflix.<br> <br> \Once a subscriber reaches the 50GB cap the bandwidth<br> intensive protocols or applications shall be throttled to 128kbps speed for the rest of the month. Full<br> Speeds shall resume at the beginning of the next calendar month.<br> 7. The SmartBroadband Uncapped Wireless service will offer uncapped data for all traffic types except<br> bandwidth intensive protocols or applications which shall be capped at 50GB.<br> 8. Bandwidth intensive protocols or applications are defined as Bit torrent traffic downloaded via Peer to<br> Peer and news servers Protocols (NNTP).\""
Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
We apologise for any inconvenience caused.
Kind regards
Mwezi
Telkom Social Media Team
Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
We apologise for any inconvenience caused.
Kind regards
Mwezi
Telkom Social Media Team
