2 Recent faults attended and repaired superfast

Telkom Line was dead in both cases.<br> 1st case I logged online on 14/03/2016 and got a fault number 1419CRK140316<br> The very next day by noon time problem was fixed!<br> 2nd case last Monday 21/03/2016 a public holiday late morning again same problem, I tried to log the fault online, it was impossible because they did not clear the previous fault yet... so I called Telkom to log the fault, my call was surprisingly answered in less than a minute's time, There was not even a fault number issued for this case! Yet by the time I hung up my cellphone I noticed I got a missed call from a number I don't recognize.<br> When I returned a call to that number I found out it was Telkom's technician trying to make sure I'm home for him to arrive within the next hour!<br> When that hour was over the line was already fixed and back in order.<br> I lashed Telkom before, so I thought it would be only fair of me to commend them for what may seemingly be a trend(?) of a better customer service!<br> They still have a lot to improve mainly in infrastructure (the faults shouldn't have happened in the 1st place), and pricing, in order to be a good company, yet customer service is definitely a good point of start...