2 months..NO SERVICE!!!!

I am a client with Telkom for 3 years now and this is the service I am getting.

After relocating from Vaalpark to Vanderbijlpark in November 2017, I asked telkom to relocate my line. My order was placed on the 20th of November, they scheduled my appointment for 28th of November and I was impressed, on that specific day they came to install my line and never finished as they picked up the fault with the cable.

I told the technician to still continue the installation so that when the line is fixed I can just plug in the router and continue, with no issues and she said no because her manager said she cannot do it.

Since that date I have been calling every week to ask what is going on and what is the progress, with every call I wait about 20 to 30 minutes before they answer, and after trying to find some answers and the call going passed an hour, I still do not get constructive feedback. Everytime I am told the call is with cabling.

After a lot of time wasted and airtime gone, I accidentally drove passed the telkom car in my street on the 13th of January 2018 and the technician told me that my line is fixed now, I then called again the following week just to get another answer that they do not know what is going on.

And to top it all off they still billed me the whole amount for November, I now received a bill for another R175 for January for something I do not have or have not used. And just to add when I called the billing department they also cannot assist and said that when the line is installed I can do a billing reverse, which at this stage I have now idea when this will happen.

Here I am 2 months later with still not any feedback. This is ridiculous, I have never had such bad service with any other company than Telkom. I have proof of all my calls and dealings with Telkom.