2 Months without internet. No response from Telkom

I am fed up with this utterly **** Telkom. For over 2 months now I have been without internet and have logged 2 faults on Telkom’s ****py app, 1 of which shows as resolved now even after nothing was done by Telkom to resolve the problem. Send someone out to fix my damn internet connection or cancel my account and refund me for the last 2 months that I’ve paid for a service that I never received. My reference number for the first “resolved” fault is 679CRK251117. My second still unresolved fault is 139CRK011217.