2 months without fault being resolved

I am really frustrated and don't know how to get help anymore regarding the fault I reported in July. Till today even after escalation is still not resolved. Every time I am being told they are laying the cable that was ******. All my neighbour's have got internet access restored. No technician has ever been to my house to assess the problem. This is the second month without internet access which I am being billed for every month end. I even stopped open-serve vehicle trying to get help and they only said they will look at my fault reference on the system and will try to send technician which they never did. To their knowledge there is no issue around my area relating to cable fault.